1. Accepted payment methods
You can pay with the methods shown at checkout. Which ones appear depends on your device and your card issuer; the full list is always visible on the payment step before you confirm.
Payment is taken in full when you place the order. We do not offer accounts, instalments or cash on delivery.
2. Currency
Every price on the site is shown and charged in pounds sterling. If your card is issued in another currency your bank converts at its own rate and may add a foreign transaction fee — that fee is theirs, not ours.
3. Payment security
The whole shop runs over an encrypted connection. Card details go straight to our payment provider and are never stored on our systems; we see only whether the payment succeeded and the last four digits of the card.
Our provider is PCI DSS compliant and screens transactions for fraud. Where your bank applies Strong Customer Authentication you may be asked to confirm the payment in your banking app.
4. Order and payment confirmation
A confirmation email arrives within a few minutes of paying. If it has not, check your spam folder before contacting us — it is almost always there.
A charge on your statement without a confirmation email usually means the order did not complete. Those authorisations drop off by themselves, generally within five working days. Email us if one does not.
5. When a payment fails
A declined payment is between your card and your bank; we are not told the reason. Check the card details, make sure the billing address matches the one your bank holds, then try again or use another method. If it keeps failing, your bank can tell you what is blocking it.
Please do not place the order repeatedly — each attempt can leave a temporary authorisation.
6. Payment enquiries and disputes
If you see a charge from us that you do not recognise, email info@oakmerrow.com with the date and amount before contacting your bank. We can almost always identify it within a working day, and sorting it out directly is far quicker than a chargeback.
If you do raise a dispute with your bank, please tell us as well. We will supply the order, payment and delivery records to your bank, and where the claim is justified we refund you without waiting for the dispute to run its course.
Charges appear on your statement under the name of our payment provider or as Oakmerrow, depending on the method you used.
7. Related policies
See the shipping policy for delivery charges and import costs, and the refund policy for how and when money is returned to you.
Business details
- Registered business name: Mondeaux
- Trading as: Oakmerrow
- Registered address: Torenlaan 5B, 1402 AT Bussum, Netherlands
- Dutch Chamber of Commerce (KvK) number: 96593849
- VAT number: NL867675688B01
- Email: info@oakmerrow.com
Customer service
Monday to Friday: 08:00 – 18:00 (Central European Time)
Saturday and Sunday: 12:00 – 17:00 (Central European Time)
Email reaches us fastest and every message is answered within one working day.